How the publication is researched, written, fact-checked, corrected, and funded.
Dialoq is an independent publication. We accept no advertising, no sponsorship, no affiliate revenue, no commission on subscriptions, and no fee of any kind from any of the four mobile operators we cover. We have no commercial relationship with any operator, regulator, or government agency in Sri Lanka. Our editors are subscribers, like any other Sri Lankan resident — we pay our own bills on our own SIMs. Where, on rare occasions, we have written to an operator's PR desk for clarification on an ambiguous line item in a public listing, we have identified the request as coming from Dialoq.
Every review on the site is written from scratch by the named editor whose byline appears on it. We do not aggregate from other publications. We do not rewrite operator press releases. We do not commission reviews from writers working remotely from secondary sources. The work begins, in every case, with a slow close reading of the operator's own current public listing — the page on the operator's website on which a particular plan or service is described to consumers — and proceeds from there.
Plan figures (price, allowance, validity period, network type) are reproduced as the operator publishes them on the date in the byline of the review. Where we cite a number, the figure carries an internal verification date in our editorial workflow, and the cited source is the operator's own public listing on that date. Where the operator's listing is itself ambiguous, we resolve the ambiguity against the operator's published terms and conditions and note in the review where the ambiguity sat.
We do not, on principle, cite figures from third-party aggregators or comparison sites. The only authoritative source for what an operator is currently offering is the operator itself, and our reviews always cite the operator directly.
Operator reviews are updated when the operator changes a plan in any meaningful way. "Meaningful" in this context means: a change to the headline price, a change to the data allowance, a change to the validity period, the introduction of a new sub-tier within an existing plan, or the discontinuation of a plan. Smaller changes (a re-arrangement of the order of plans on the operator's listing page, for example) are not normally a reason to update a review.
Each update appears at the foot of the relevant review with a dated note describing what has been changed. We do not silently update the body of a review; the body is updated together with a note at the foot.
Where we draw on published work — academic, regulatory, or journalistic — we attribute it by name and, where relevant, by date, and link to the source. We do not use unnamed sources for factual claims. Where we interview industry figures for context on a specific topic, we identify them by name and position.
Dialoq does not, on any page of the site, recommend a particular plan to a particular reader. Our reviews describe what each operator is currently offering on its public listing, and our explainers walk through the categories that recur across operators' offerings. The decision about which plan, if any, to subscribe to is between the reader and the operator. We have no financial interest in the choice.
We particularly do not provide tailored plan-selection advice to individual readers who write to the desk asking for a recommendation. We will, on request, point such readers to the relevant review or explainer, but we do not, ever, recommend a specific plan for a specific person. The genuine experts on the subject are the operators themselves.
Dialoq does not use generative AI to write, draft, or summarise its copy. Every sentence on the site is written by a human editor and revised by a second editor before publication. We regard this as a meaningful commitment in a moment when much online writing about consumer telecommunications is being produced by systems that have no ability to verify what they claim.
Photographs published on the site come from two sources: (1) images available under a Creative Commons licence on Wikimedia Commons; and (2) images taken by our editors. Each image is credited on the review page with the photographer's name and, where applicable, the licence under which it is used. Where an image depicts an operator's premises, we use the photographer's caption and do not modify it.
Errors happen and we acknowledge them. If you find a factual error in one of our reviews, please write to [email protected]. We aim to acknowledge correction emails within two working days and to update the review within 48 hours of verification. Corrections appear at the foot of the review in a dated note describing the change.
Where a correction is substantive — a misquoted price, a misread footnote, an obsolete plan name — we update both the body of the review and the foot-note. Typographical and formatting corrections are made silently.
If an editor has a personal or professional relationship with the operator covered by a review — past employment with the operator, for example, or a family member working there — we declare the relationship in a foot-note and, where possible, reassign the piece to a different editor.
We read all reader mail sent to [email protected] and reply to most messages within two working days. We are not a customer-service line for any operator and we cannot help with anything that requires access to a subscriber account. For a complete list of what we can and cannot help with, see the Contact page.
Dialoq is self-funded by its editorial team, out of pocket. It accepts no grants, no sponsorship, no advertising, no commission on subscriptions, and no operator-side relationship of any kind. The running costs (a domain, hosting, and occasional travel within Sri Lanka to operator stores in Kandy, Galle, and Jaffna) are met by the editors themselves and are not large.
This policy may be revised as the publication develops. The date at the top of the page records the most recent revision. Material changes are noted in the next monthly newsletter.
Questions about our editorial practice should be directed to [email protected].