Independent · Editorial only · No sales, no commission · Editorial desk in Colombo · Plans current as of the date on each review
Contact

Write to the desk

Corrections, reader mail, and editorial questions. We are not a customer-service line for any operator — for everything to do with your plan, your bill, or your SIM, please contact your operator directly.

Before writing — please read

Dialoq is a small editorial publication. We do not have a customer-service department, we do not handle operator-side transactions, and we cannot help with anything that requires access to a subscriber account. The list below describes what kinds of mail we are able to act on, and what kinds of mail it is more useful to send elsewhere.

What we can help with

  • Corrections to factual claims in our reviews — a misquoted price, a misread footnote, an outdated plan name, a stale link.
  • Reader questions of an editorial or interpretive nature — for example, a request to explain a piece of jargon used in one of our reviews.
  • Reader suggestions for future reviews or explainer topics.
  • Notes from researchers and journalists writing on the Sri Lankan telecoms sector.

What we cannot help with

  • Anything involving an active plan or subscription. Plan activation, plan changes, port-in or port-out, billing disputes, top-ups, account closures, KYC submissions, and SIM replacement are all operator-side transactions and require contacting the operator directly. Each of our four operator reviews carries a "How to reach the operator" sub-section with the relevant public contact channels.
  • Help choosing a plan for your specific situation. We are not a plan-comparison service and we cannot recommend a plan tailored to an individual's usage. The reviews and explainers on this site are intended to help readers read the operators' own listings; the choice of plan, and the decision to subscribe to one, is between the reader and the operator.
  • Tourist-arrival enquiries. Visitors to Sri Lanka with questions about which SIM to acquire on arrival should consult our visitors' reading guide, which describes how to read the airport-counter listings without overcommitting. We do not, on principle, make individual recommendations.

Where to write instead, for operator questions

For all of the above operator-side matters, please contact the operator directly through their official channels. Telephone hotlines, e-mail addresses, and walk-in customer-service centres are listed on each operator's public website. Sri Lanka's Telecommunications Regulatory Commission (TRCSL) maintains a list of licensed operators and their published consumer-affairs contacts at trc.gov.lk.

Pitches from operators or PR desks

We accept no sponsored content, no paid placement, no embargoed press releases, and no exclusive briefings. Press desks should not write to us with promotional material; if you are writing to dispute a factual claim in a review or to flag a clarification, write to [email protected] with the URL of the relevant review and the specific paragraph at issue.

Pitches from journalists or freelancers

We work primarily with the four editors named on the masthead. We are open, occasionally, to a guest contribution from a writer with established expertise in the Sri Lankan telecoms sector. If you would like to pitch a piece, please send a short outline (no more than 250 words), a brief biography, and links to two or three published pieces.